Cómo integrar las redes sociales en una estrategia de Experiencia de Cliente Multicanal | ESIC Skip to main content
Image
Cómo integrar las redes sociales en una estrategia de Experiencia de Cliente Multicanal

Cómo integrar las redes sociales en una estrategia de Experiencia de Cliente Multicanal

Comercial y Ventas | Infografía
  • Visit
    2051
  • Junio 2016
ESIC Business & Marketing School

ESIC Business & Marketing School

ESIC Business & Marketing School.

1. Utiliza las KPIs que ya tienes
2. Integra las Redes Sociales en el proceso habitual
3. Integra tecnología de forma faseada
4. Forma a tu equipo
5. Prepárate para lo peor, pero no tengas miedo
6. Personaliza las conversaciones
7. Fomenta el autoservicio
8. Cuéntaselo al resto de la compañía

Infórmate del Máster en Digital Customer Management de ICEMD aquí

  • Author

You may also be interested in

Customer success: definition and how to implement it

Business

In today's business environment, where competition is fierce and customer expectations continue to grow, customer success has become a key element in ensuring the success of a company's business.

What is the Ishikawa diagram and how to do it. Examples

Business

How many times have we tried to solve a problem by patching it up, without going deep into the real cause, into the root of the problem? There are many companies that, when faced with crises or problems, try to...

JavaScript: what it is, what it is used for and examples

Technology

Undoubtedly, JavaScript is one of the most widely used programming languages worldwide. In fact, as early as 2021 it was being used by 14 million programmers according to Genbeta. The trend has been increasing...

Shall we inform you?