Gracia Serrano García
D. in Applied Economics and Statistics from UNED, a degree in Mathematics from the Complutense University of Madrid and a degree in Commercial Management and Marketing from ESIC.
He has worked as a Consulting Manager at PricewaterhouseCoopers, specializing in Strategy, Business Processes and Organizational Models. Since 1996 she has been teaching in the Department of Market Research and Quantitative Methods at ESIC. Since 2006 she has held the position of Director of Quality and Accreditations at ESIC. Gracia is responsible for ESIC's Accreditations and Associations related to Quality and Corporate Social Responsibility, both nationally and internationally, being ESIC's representative in the Global Compact Project promoted by the United Nations as PRME, among others. Gracia is also responsible for ESIC's positioning processes linked to Ranking and other similar procedures of Recognition of the School.
Gracia has published several articles and co-authored working papers and conference papers in the field of higher education, social responsibility and quality.
